Effective Transit Service for New Jersey

Part Two of an Alternative Plan to the New Jersey Turnpike Expansion Project

Top: The New Jersey Turnpike through Jersey City. (Image by Famartin). Bottom: The Liberty State Park HBLR stop with the New Jersey Turnpike looming in the background. (Image by Jim Henderson).

Introduction

It is hard to believe that, in 2024, the State of New Jersey is even considering urban highway widening as part of a solution to its transportation woes. Urban highway widenings are one of the great mistakes of the past century. They are phenomenally expensive, actively degrade both urban communities and urban economies, and lock commuters into our most carbon-intensive form of transportation, the personal automobile. But most damningly, highway widenings fail at their own purported goal: increased mobility. Building more expensive lanes simply leads to ever larger traffic jams, ever more lost time, and ever more planet-warming pollution.

And yet, even with all that, that state is still planning to spend a staggering $10.7 billion to widen the New Jersey Turnpike through its second most populous municipality, Jersey City. That is only part of a $24 billion plan to widen the Turnpike and Parkway across the state. Given all of the economic, social, and environmental issues at play, now is the time for all levels of government to prioritize cleaner, more sustainable, and more equitable modes of transportation. In Part One of this report, the Effective Transit Alliance outlined how the same sum of money, if spent on transit instead of road widening, could be transformative for the state and region.

The truth of the matter, however, is that the way transit is operated is often just as or more important than capital expansion. After all, spending on hard infrastructure alone is all for naught if the final product doesn’t receive a quality service. Even as things stand right now, few places in the country can boast an underlying transit infrastructure as strong as New Jersey’s. And yet, because of the way transit in the state is operated, this infrastructure consistently fails to live up to its potential. The state fails to coordinate its various transit modes, operates multiple, incompatible fare systems, charges expensive and complicated fares, makes transfers difficult or impossible, runs infrequent service, targets only limited types of riders, poorly connects bike and pedestrian infrastructure to its stations, and poorly plans and communicates service changes. Transit works best when it is a seamless, easy experience for users. If transit fails to meet these basic operational requirements, however, even the best infrastructure in the world will struggle to attract riders.

Over the past 25 years, other US states such as New York and Washington have worked hard to reduce the extent that residents drive. In contrast, even though New Jersey has many of the ingredients it needs to cut car use—high population density, highly concentrated jobs, and robust transit infrastructure—it has seen driving increase over the same time period. In large part, this is because the state has steadily cut service on many transit lines, running services every 15, 20, or even 30 minutes outside of rush hour even on its busiest lines. Between this and the host of issues outlined above, it can be no surprise that many people in the state who have the option to drive choose to do so.

The best public transportation serves not merely a shuttle service for a declining proportion of 9-to-5 office workers or a service of last resort for those with no other options, but rises to meet the needs of many people, neighborhoods, and regions. Sometimes, this requires infrastructure investment. Much of the time, however, operating public transit simply requires a change of mindset, running services that are frequent, easy to use, and seamlessly connected.

If New Jersey is serious about meeting its climate and economic goals—as its leaders claim—it can no longer have it both ways, expanding highways while paying lip service to public transit. The time has come for New Jersey to dedicate not only the money, but the expertise and attention needed to operate effective transit.

A Single System: Fare Integration and Transfers

New Jersey—both as part of greater New York and all on its own—is a large, complicated place, full of everything from large cities to small towns and hamlets. While it would be wonderful to be able to give every transit user a one-seat ride to their destination, in reality, places like this require transfers for transit to be effective. Transfers allow transit to operate as a unified system, connecting a host of varied destinations, from the largest arenas and office buildings to small, individual homes. They also allow for the most efficient mode of transit to be selected for each individual line.

As transfers make a large and comprehensive transit network possible, this complexity should pose as little additional burden to passengers as possible. As a rule, riders should be able to complete a single trip using only a single fare payment—and at best, should be able to travel across these complicated systems by paying only a single fare. Simplifying things for riders in this manner has been proven across the world to increase ridership across a regional transit system. For instance, all public transit across Switzerland follows a principle of “One journey, one ticket.” This is true regardless of not only mode, but the number of transit operators that a passenger travels between. The result is an easy-to-use transportation network that is already serving more people than it did pre-Covid, even with the rise of remote work.

NJ Transit is unique in the Tri-State Area as the only statewide combined operator of buses, regional rail, and light rail. With so much service under one roof, the state should have a leg up on operating its various transit modes as a single network. However, even putting aside the other agencies in the region such as the Port Authority and the MTA, NJ Transit lacks a unified, in-house payment system. Today, buses, regional trains, and the Hudson-Bergen Light Rail system all use separate ticketing systems with separate fares. Transfer arrangements are complicated—where they exist at all.

For transit in New Jersey to reach its full potential, the state must move towards a single payment method and implement free transfers wherever possible, allowing riders to complete a trip by paying only the highest single fare of their itinerary. For example, passengers could ride a short local bus to a regional rail station, transfer to a train, and then transfer one final time to finish their journey by light rail, all on one fare. This is allowed for most time-based rail pass holders, but it should be permitted for single-ride tickets as well.

Furthermore, NJ Transit, the Port Authority, and the MTA should offer through-ticketing similar to the arrangements NJ Transit has today with SEPTA and with Metro-North for the Port Jervis Line and New York Pascack Valley Line stations. This would allow riders to have just one fare medium or app and use it for services run by any agency. For example, MTA and PATH turnstiles should be able to read NJ Transit fare media and vice versa. To maximize ease of use for all types of riders, all faregates should treat bank cards the same way as any compatible fare card or app. The Port Authority and MTA should come to an agreement that allows them to implement free PATH–New York City Subway transfers, allowing the region to act like a single transit network. Eventually, NJ Transit and the MTA should move towards through-running trains across the region.

Finally, in the long run, all agencies should work to reduce if not eliminate the premium for using regional rail trains within the combined light rail, subway and PATH coverage zone, not only increasing equity between different types of riders, but encouraging riders to use the most efficient mode of travel for the type of trip they are taking.

Frequency is Freedom: Standards for Service

As transit consultant Jarrett Walker likes to say, “frequency is freedom” for riders. Transit is fundamentally a service-driven industry: the more service is run, the more likely it is that travelers will choose it over other options. Few things affect this ridership equation more than how frequently transit vehicles arrive. High frequency allows travelers to show up and go at transit stations, rather than having to plan their life around transit schedules. It also makes transit seem faster—studies have shown that time spent waiting for transit often feels longer than time spent in motion. Most important of all, frequent service makes transferring between transit modes a relatively easy and painless affair. Long gaps between vehicles lengthen waits at transfer points and make travel times much more variable than they would be otherwise: riders essentially have to plan around the worst case trip time. In many ways, transfers between low frequency services act as a time tax on transit riders and push them towards driving.

For example, infrequent service causes the weekend PATH trip from Hoboken to the World Trade Center to take up to 45 minutes end-to-end. At first glance, the trip seems manageable; many apps return a 27-minute travel time from station to station. The weekday one-seat trip takes 13 minutes, and trains run that route every 12 minutes. Moreover, each leg of the two-seat weekend trip takes less than 10 minutes. However, low weekend frequencies and uncoordinated transfers at Grove Street mean riders often wait 20 minutes or more for their train to the World Trade Center. The effective trip time is enough time for a journey on the subway from Lower Manhattan to Coney Island or on a regional train ride from Penn Station to Metropark. Put another way, the first 3 miles of a weekend trip from Hoboken to Coney Island take just as long as the last 12 miles.

The diagrams above show average weekend trip times from Hoboken to Coney Island today (left) and with Six-Minute Service on both PATH and the subway (right). With today’s frequency, total trip times can be 30min longer than average; with Six-Minute Service, total trip times would be at most 12min longer than average.

Transit in New Jersey should fully embrace the power of frequency. Weekday off-peak frequency is particularly important, as it keeps transfers painless during the times of day when auto traffic is lightest. All four PATH services, the Hudson-Bergen Light Rail, and Newark Light Rail should run at least one train every six minutes per direction, every day, all day until late in the evening.

This aligns well with the Six-Minute Service campaign for New York’s subways and buses, led by the Riders Alliance with the full support of ETA. In fact, ETA has argued that six-minute service on the subway would pay for itself. And thanks to funding recently secured by the New York State Legislature, the MTA is moving towards more frequent service on many of its lines.

PATH would especially benefit from running all services on a consistent (and high-frequency) schedule because its four services all share tracks with each other. The system contains two Y-shaped track arrangements (wyes) where trains merge. One wye has legs pointing toward Hoboken, the 33rd Street PATH tunnels, and Newport, and the other has legs pointing toward Grove Street, Exchange Place, and Newport. At these wyes, any delayed train holds up other trains sharing tracks with it. A common frequency allows schedulers and dispatchers to timetable trains so they do not conflict at wyes, and reduces the likelihood of missed transfers. We also mention this issue in our above report on the subway, but PATH has relatively more wyes and more track sharing between different services for the length of the system.

Regional rail should likewise increase off-peak frequency. Most of the operating and maintenance costs of mainline rail are fixed or depend only on peak frequency, and thus the extra costs would be minimal. Since average trip times on regional rail are longer, lower frequency than Six-Minute Service is acceptable, but each electrified branch on NJ Transit should run a train at least every half hour, all day, every day. The Northeast Corridor should have even higher frequency due to its strong demand. On the shared Northeast Corridor and Morris and Essex trunks as far as Rahway and Summit, respectively, this service level would combine to produce higher frequency. For more detail on that, see our report on modernizing New York commuter rail.

Unfortunately, transit in New Jersey has been moving in the opposite direction. Over the past 20 years, NJ Transit has cut substantial off-peak service, such as trains serving Hoboken, Trenton super expresses, and Raritan Valley Line shoulder-of-peak trains. During the same timeframe, PATH has cut its weekday off-peak frequency on the Journal Square–33rd line from every 10 to every 12 minutes, and has made similar cuts to Newark–World Trade Center service. Even worse, the Newark-WTC line runs as infrequently as every 35 minutes on weekend mornings, an unacceptably long wait for such a vital transit service.

Chart credit Uday Schultz

These service levels imperil the viability of many of the improvements that could be made by spending the proposed $10 billion that the state wants to spend to widen the New Jersey Turnpike through Jersey City on transit instead. One potential program, for instance, is an extension of PATH to Newark Airport, currently estimated at $1.7 billion. To make such an extension viable, however, PATH must run its service at regular, higher frequencies—preferably every six to eight minutes. If trains instead run every 35 minutes as they do today, most passengers simply will not ride the service out of fear that one missed train will make them miss their flight.

Beyond higher frequency, there are a host of other best practices that NJ Transit should implement in order to improve transit service in the state. One of the major ways this can be accomplished is by improving connections between services. At key connection points between less frequent services, such as at regional rail stations, bus and rail arrivals should be coordinated to facilitate as many transfers as possible, including inter-agency ones. To be clear, transfers need to complement frequency, not be expected to substitute for it, and the region should boost every regional rail line in the suburbs to service every 30 minutes in the near future and more frequent in the medium term.

The same should be true of other planned connections. For example, the Meadowlands Shuttle—the rail service connecting the sports complex and mall to the major transfer points of Secaucus Junction and Hoboken—only runs for a few select events. Taylor Swift fans got trains, but monster truck fans only had overcrowded buses. Between the regular events at the sports complex and the demands of the American Dream mall, the Meadowlands Shuttle should have regular service. The same is true of the Princeton Dinky, the train which connects the center of the city to its main train station; a Dinky train should meet every train traveling along the Northeast Corridor. While NJ Transit expands its rail electrification, the end of electric service should meet a waiting diesel train along most branches. For example, until the entire North Jersey Coast Line line is electrified, electric trains to New York should always meet a diesel train at Long Branch.

Outside North Jersey, many bus and train schedules currently have a confusing array of stopping patterns and irregular intervals between trains. For example, the Northeast Corridor rail line and the Route 9 buses each have over 10 different stopping patterns. Normalizing schedules would make it easier for riders to plan their journeys and improve service at intermediate stations where buses and trains are already passing by.

A good rule of thumb is to maintain a minimum frequency of at least half of the peak frequency during the whole day. Skimping on off-peak frequency saves extremely little operating cost and often costs as much in foregone ticket revenue. Running trains only during the morning and evening peaks costs more per service hour since railroads must schedule crews in an inconvenient manner and budget time moving trains to and from storage. Conversely, crews on systems with frequent all-day service tend to run trains carrying passengers for most of their shifts.

Bus Service: Using the Right Tool for the Right Job

Since the late 20th century, NJ Transit has expanded rail service into Manhattan and built the Hudson Bergen Light Rail system in Hudson County without substantially changing bus service

Crucially, a bus can only carry about a quarter as many passengers as a commuter rail car, so moving passengers on buses is more labor intensive. Thus, to the maximum possible extent, buses should complement rather than compete with rail, by feeding passengers to and from rail lines rather than running parallel to them. Fares must be integrated and allow for free transfers. Direct express bus service to Midtown should focus outside the regional rail service area. As additional trans-Hudson rail capacity is likely to come online, the region must continue to optimize bus service so it synergizes with the rail network.

For example, today, NJ Transit route 113 connects New York City with Elizabeth and with communities farther west on the Raritan Valley Line. Even though the Raritan Valley Line today is unelectrified and forces a long wait for a transfer at Newark Penn Station, it is still significantly faster:

Station 113 trip time (peak) Train trip time
Elizabeth 0:47 0:32
Union 0:53 0:38
Cranford 0:51 (express) 0:47
Westfield 1:01 (express) 0:54
Fanwood 1:09 0:59

Route 113 has 16 inbound buses at peak, and the nearby routes 114/117 have another 12; those service hours should be diverted to feeding the trains better, or to improving off-peak frequency, which on both of these routes today is only hourly.

In the Bronx, New York City has consolidated some nearby services onto fewer routes with fewer stops and much more frequent service. These efforts have pushed up ridership by delivering what riders want: consistency and short wait times from the early morning to late night and usable overnight service.

Rail Maintenance: Adopting Best Practices

Poor maintenance productivity causes poor service. NJ Transit breaks down 5–6 times more often than even Metro-North and LIRR. The Port Authority, NJ Transit, and Amtrak must work with their maintenance forces and assimilate best practices from other systems on further productivity and safety improvements. On weekends, the Port Authority and Amtrak must coordinate so no two tunnel pairs shut down simultaneously. Some of NJ Transit's lines can use alternate terminals in case of outages or maintenance. NJ Transit should take advantage of this flexibility instead of canceling trains. Generally, agencies should maximize simultaneous work for each outage, such as maintaining and upgrading stations along sections of track that are temporarily shut down.

NJ Transit and PATH should explore where existing trackage could safely allow speeds higher than the current limits, modeling off of NYC Transit’s Save Safe Seconds initiative.

Pedestrian and Bike Integration

Some transit trips in New Jersey start or end either on foot or by bike. However, many stations lack safe pedestrian and cycling infrastructure, which either encourages the use of cars and rideshare or dissuades potential riders from using transit at all. If pedestrian and bike integration with mass transit improves, then more people will be able to use it; this is especially important as most of the busy commuter rail stations on NJ Transit have parking shortages with multi-year waitlists for parking spots.

Dutch and Danish bike networks are globally famous for their comprehensive coverage. They work alongside strong regional rail networks, with ample bike parking at stations; they discourage people from bringing their bikes on the train, as the trains are typically too busy to have room for on-board bikes. To illustrate, we provide a photo of Østerport in Copenhagen, which has both bike and car parking to provide convenient access by train to the destinations of central Copenhagen. We show a photo of limited bike parking in Journal Square for contrast.

Ample bicycle parking in Osterport. Photo credit Alon Levy.

Insufficient bicycle parking in Journal Square. Photo credit Talya Schwartz: President, SafeStreetsJC.

The pedestrian experience at Journal Square is not bad, but there is far too little bike parking. Evidently, everywhere with room for chaining a bike, even fences and hand railings, there is a chained bike; the Østerport photos show a sea of parked bikes, but also plenty of additional space for surges, most of it on a second level.

The absolute busiest stations, such as central train stations in the Netherlands, have bike parking garages. But anywhere else, even at fairly busy stations like Østerport, all that is needed is space to chain bikes, which are not nearly as space-intensive as cars. The costs of installing and maintaining bike parking are thus very low, a far cry from the tens of thousands of dollars spent on a car parking spot.

Moreover, stations should have straightforwardly placed entrances and direct paths to destinations. For example, station design should avoid repeating the situation at Teterboro, where a fence forces a half-mile detour for access from Hasbrouck Heights, or Radburn, where a fence with a locked gate forces long detours to access the station from the east.

The Newark and Jersey City bike-share networks should be unified, and local and county governments must close missing connections in the protected cycling network. Every rail station in Hudson and Essex Counties should have ample bike parking and a bike-share station. Bicycle access to Secaucus should be added.

The pedestrian environment in Journal Square. Photo credit Talya Schwartz: President, SafeStreetsJC.

Conclusion

The recipe for good transit service in New Jersey is not particularly complicated. Above all, the state must commit itself to a single fare payment system, simplifying its routes, and running a frequent service at all times of the day to meet the needs of New Jerseyans. The most heartening thing, however, is that most of this can be accomplished today with little additional spending. If New Jersey couples a commitment to quality service with an investment redirected from highway widening dollars, the effect could truly be transformative. High quality transportation alternatives will reduce car dependence; slashing emissions and lowering the cost of living via car ownership. Improved connectivity will stitch together the state’s diverse towns and increase access to both housing and jobs. Overall, the state can become simultaneously greener and wealthier, simply by learning best practices from the rest of the world.